Shipping & returns

At Abhi & Oak, we take pride in delivering premium-quality furniture and interior solutions with utmost care and professionalism. Please read our Shipping & Returns Policy to understand how we handle deliveries, cancellations, and returns.

 

Shipping Policy

 

1. Delivery Coverage:
We offer shipping across India. If your location is currently unserviceable, our team will contact you for alternative delivery arrangements.

2. Delivery Timeline:

  • In-stock products: Dispatched within 7–10 business days.

  • Made-to-order/custom products: Delivery within 3–4 weeks, depending on design complexity and material availability.
    You will receive regular updates via email or WhatsApp.

3. Shipping Charges:

  • Free shipping in most metro cities.

  • Remote areas or outstation deliveries may incur additional charges, which will be communicated before dispatch.

4. Assembly:
Most furniture is delivered with free professional installation by our trained staff.

5. Delivery Instructions:
Please ensure someone is available at the delivery location to receive the item and inspect it upon arrival. Report any visible damage immediately to the delivery team and notify us within 48 hours.

 

Returns & Replacement Policy

 

We ensure all products are carefully inspected and packed before shipping. However, if there’s a genuine issue, we’re here to help.

1. Return Eligibility:

  • Returns or replacements are accepted only in case of damage, manufacturing defect, or incorrect product delivery.

  • Issues must be reported within 48 hours of receiving the product.

2. Return Conditions:

  • Item must be unused, in original condition, and with all packaging intact.

  • Supporting photos or videos must be shared with us at [email protected] or via WhatsApp.

3. Non-Returnable Items:

  • Custom-made furniture.

  • Products damaged due to mishandling or improper usage.

  • Minor variations in wood texture, color, or grain (these are natural and expected).

4. Resolution:
After verification, we will offer one of the following:

  • Replacement of the defective/damaged product.

  • Repair of the issue, if minor.

  • Full refund (only if replacement or repair is not possible).

 

Cancellation Policy

 

  • Orders can be cancelled within 24 hours of placement for a full refund.

  • After 24 hours, cancellations are not permitted for made-to-order items.

 

Need Help? Contact Us

 

📞 Customer Care: +91 98867 66678
📧 Email: [email protected]
🕒 Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM

+91 98867 66678
+91 ‭98867 66678